Our Policies
Customer service is important to
us. We want your shopping experience to be fast, friendly
and most importantly secure.
Our on-line shop front is operated
by Autopics.
Privacy Policy
Autopics is dedicated to keeping
your details private. Any information, we collect in
relation to you, is kept strictly secured. We do not pass
on/sell/swap any of your personal details with anyone. We
use this information to identify your orders, provide you
with our monthly newsletter and to personalize your
shopping experience with us; that's all.
Autopics uses cookies to allow you
to login to your account, maintain a shopping cart and to
purchase items in your shopping cart. Cookies sent to
your computer from Autopics only last while your browsing
our website. We do not store persistent cookies on your
computer. Cookies also allow us to give you a more
personalized shopping experience by displaying products
that interest you throughout our product pages, thus
providing you with a more friendly, interesting and
enjoyable shopping experience.
Disclaimer
Although as mentioned we will take
all care and make all effort to keep your information
private however, we will not be held legally responsible
for any breach as the information may be divulged
to other parties which has been obtained by methods which
are beyond our reasonable control.
Security Policy
When purchasing from Autopics your
financial details are passed through our secure server
using the latest 128-bit SSL E-Way encryption technology
and it is again encrypted using encryption algorithm
which is at least 64-bit. 128-bit SSL encryption is
approximated to take at least one trillion, trillion
years to break.
If you have any questions regarding
our privacy policy, please contact our customer support
centre info@autopics.com.au
Pricing Policy
All of our prices are in Australian
dollars (AUD) and include GST (Goods and services tax).
Product prices are dynamically updated by our in house
purchasing system when price changes are received from
our suppliers.
Warranty & Returns
Policy
Our returns and warranty policy is
listed below. Please read this carefully before
purchasing from Autopics.
No Quibbles - Money Back
Guarantee
All our photographs are printed
from either original negatives, transparencies or digital
images on quality photographic paper.
If you are not happy with the
quality of you photograph, please contact us and we will
arrange an exchange or a refund.
How to Order
Shopping at Autopics is easy; the
only hard part is deciding what you want! At any point
you can change your mind or cancel your order.
Just click on the 'ADD TO CART'
button to add it to your shopping cart. You can then
either keep shopping or checkout.
Checking out - Fill in all your
personal details here for delivery of your item including
contact details. When satisfied with the page, press
continue.
Payment Page - Please check over
the details you have entered and enter your payment
option. You can also add any message to Autopics
here.
We realise that many people are
still a little nervous about making purchases over the
internet. There is no need to be concerned when you're
buying from Autopics, as we use some of the most
sophisticated security technology available.
We offer a number of different
payment methods:
• credit card (Visa,
MasterCard, Bankcard, Amex or Diners)
• cheque or postal note (we
will not send out goods until the cheque has been
received and cleared)
Invoice Receipt - After you confirm
your order is correct you will receive a confirmation
e-mail which you should print out. This gives you your
order number, you can use to refer to when contacting
Autopics.
Please feel free to contact us
regarding delivery times, as all images need to be
printed at the time of order. Please allow a maximum of 3
weeks for delivery, you will be advised within 2 days
should the item you order not be available.
Phone
You can choose to complete your
purchase offline. Just give us a call. You will receive
confirmation of your order by return email or phone
call.
Post a Cheque or Postal
Note
If you want to pay by cheque, pick
the 'cheque' payment option, print out your invoice twice
and then post your cheque with one copy of the invoice
to:
Autopics - P.O. Box 1215 - Ballina
2478 NSW Australia
Orders paid by personal or company
cheque must clear before the order can be
sent.
